Help Center


Shipping & Delivery

Where will my order be shipped from?

How do I track my order?

How long will my order take to deliver?

What are my shipping charges?

I forgot to update my shipping address before I placed my order

Can I have my order delivered to my work address?

What do I do if an item is missing from my order?

What happens if delivery does not come?

Other General Enquiries

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Contact Details

What happens with non-delivery or lost parcels?

What do I do if I’ve received an incorrect, damaged or faulty item in my order?

Return Policy

What is SINCOS Returns Policy?

Returns Policy

Online Exchanges & Refunds

Online Exchanges and Refunds

I purchased an item at full price and now it has gone on sale, can I still get a refund or exchange?

What if my item doesn’t fit, I change my mind or my item is faulty?

Online Returns

Have you received my returned goods?

What address do I send my return parcel to?

General Questions

How to shop with SINCOS online

Add items to your Cart

Proceed to purchasing items

Changing or cancelling an order once placed

Sending your order as a gift

Card and payment options

Items sold out online